No matter what it takes, we are committed to keeping you connected to your loved ones, and you can help greatly.
We would like to thank all of the Regents Garden visitors for your support and cooperation over the past weeks as our visitor arrangements have adjusted to the ‘new normal’. It is wonderful to see our residents spending time with loved ones again, practicing safe hygiene and physical distancing.
We are conscious that the pandemic is not yet over and we will not become complacent in our practices, including around our teams’ responsibilities to ensure safe practices outside of the home.
Our screening process will remain in place for all visitors. This is essential to managing the ongoing COVID-19 environment, as is maintaining hand and respiratory hygiene and physical distancing in our homes. These are important practices for everyone to maintain in the wider community as well.
Given the escalating COVID-19 situation in Victoria, where areas of the state have been placed in lockdown by the government, and the Victoria-New South Wales border has been closed, we must remain vigilant and not become complacent. This includes compassionate visits for residents with specific daily care needs, those who are receiving palliative or end of life care, or where there is a change in a resident’s condition. Our visitor arrangements are consistent with the Australian Health Protection Principal Committee and the Industry Code for Visiting Aged Care Homes during COVID-19.
We understand how important visits from family and friends are to our residents and we welcome the opportunity to enable more flexibility for visitors as the broader community begins to open up.
At the same time, we recognise that there is still a risk of renewed community transmission of COVID-19. Across Regents Garden, we remain focused on protecting our residents and the team. We continue to monitor federal and state health department advice and are working collaboratively with the sector to ensure the actions we take are carefully considered and risk assessed.
The Australian Health Protection Principal Committee (AHPPC) has issued new guidelines for visitors to residential aged care homes. We have adjusted our visitor access arrangements in line with its advice and the Industry Code for Visiting Aged Care Homes during COVID-19.
It is vital that all team and visitors undergo Active Screening on arrival at our care homes, including providing evidence of a current flu vaccination. Maintaining hand and respiratory hygiene is crucial at all times, and all visitors must practice spatial distancing as much as practicable while in our home.
We believe maintaining meaningful connections with loved ones is essential.
For many families who will visit regularly, we have seen the joy of face-timing in the evening to say goodnight, of Zooming with family for an occasion that would otherwise have been missed, and we will continue to enable these important connections.
Likewise, window visits, emails, postcards and letters, and regular update phone calls from our team to families will continue.
We have learned through COVID-times that the situation can and does change quickly, as evidenced in Victoria this week where community restrictions have been reinstated.
We must move equally quickly in our care homes in response to any evolving risk. We will stay in close communication with families and friends as things evolve.
Thank you for your continuing understanding and support as we do everything we can to protect all of those we care for from the spread of COVID-19.
For the safety and wellbeing of everyone, the following Entry Provisions need to apply to all Visitors:
Link to Visitors code and Visitors to Aged Care Facilities Directions (No.3)
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