[Important] COVID-19 - new visiting hours  


[Important] COVID-19 - new visiting hours  



The absolute priority of Regents Garden Group is to meet the health and safety needs of our vulnerable, frail residents and dedicated staff


LAST UPDATED: 5/4/2020

The Federal Government has already announced that all overseas arrivals to Australia must self-isolate for 14 days irrespective of the country of origin. Their advice is that for an indefinite period, no one should travel overseas. The rules of self-isolation remain strict and the financial penalties severe.

The State Government has closed the borders including all aircraft landing. Only necessary supplies and essential personnel will be permitted to enter. This should dramatically reduce the risk of the virus being spread from the overseas source countries to Australia.

The number of reported cases of the virus in WA remains low compared to the National average as stringent controls continue to be imposed.

The Government has recommended that visits to aged care facilities should be limited in duration and number at any one time.

The Government has stated that from 1 May, all Visitors must have had their Influenza Vaccination in order to visit an Aged Care Facility. You are required to provide proof of vaccination and this will be recorded on our database.

We remain confident that all family and friends of our vulnerable residents share this responsibility and desire for the protection of their loved ones to be guaranteed to the maximum extent possible. We are doing everything we can to keep everybody safe and we thank you for your assistance and understanding

At this critical time and to further protect our frail and vulnerable residents and dedicated staff team, the facilities will be closed to visitors effective from 6.30pm on Saturday 04 April. A visit by appointment may be requested by contacting the facility by telephone or email. Visits on compassionate grounds will be given priority.

Please follow the link to read the "Visitors to Residential Aged Care Facilities Directions" which were issued on 20 March 2020 under WA's emergency public health laws. The Directions set out the circumstances in which visitors can or cannot enter a residential aged care facility.


Please note that if visitors don’t comply with these requirements, they may be fined up to $20,000.



If entry is approved, all visitors will be required to sign in and declare they will comply with the following:


  • Have not returned from any overseas travel in the past 14 days.

  • Have not knowingly been in contact with a person or persons who have been confirmed positive for COVID-19 or Influenza.

  • Have not been caring for someone with a respiratory illness or are unwell.

  • Consider the visit important to the needs of our resident.

  • Are 16 years or older.

  • Have had an Influenza Vaccination by 1 May 2020.

Agree to adhere to the following:

  • Agree to a temperature check.

  • Strict hand hygiene practices.

  • Comply with Social Distancing.

  • Remain in the room or designated visiting area of the resident you are visiting.

  • Follow any instructions from staff during the visit.


All residents and their family/friends will be assisted and encouraged to stay in contact. This will be facilitated by the following:

  • Contact the Facility to enquire about the resident.

  • Extra staff will be available to receive your enquiry and pass on information as appropriate.

  • Video Chat links can be offered that will enable direct video, audio, or text contact by arrangement.

  • App installation information will be provided on request.

  • Visitation will be considered with prior approval as outlined above.

  • We will naturally continue to maintain communication with resident primary contacts in the event of any matters arising in relation to their health status or as they request.

We will continue to review our communication methods.

We continue to closely monitor the Department of Health website for aged care-specific updates:

We also monitor the Western Australia Department of Health website for regular updates on State cases and local resources:


Because of our responsibility to provide ongoing residential care to our Community, it is not proposed that the admission of new residents or the discharge/transfer of residents be significantly affected by our necessary visitation restrictions. It will, however, be necessary to consider the following as part of that process:

  • All Visitors and prospective residents will need to be screened to ensure they do not present any risk to our existing residents or our staff.

  • Our usual Facility Tour process will be significantly reduced to include only those areas considered necessary to explain the services and amenities being offered at our Facility.

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