COVID-19 RISK MITIGATION - VISITING HOURS  

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COVID-19 RISK MITIGATION - VISITING HOURS  

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COVID-19

THE ULTIMATE PURPOSE OF OUR EFFORTS AT REGENTS GARDEN IS FOR THE HEALTH AND SAFETY OF OUR PRECIOUS, VULNERABLE RESIDENTS AND OUR DEDICATED STAFF.

No matter what it takes, we are committed to keeping you connected to your loved ones, and you can help greatly.

RECENT DEVELOPMENTS

LAST UPDATED 27/04/2020


The Federal Government has already announced that all overseas arrivals to Australia must self-isolate for 14 days irrespective of the country of origin. Their advice is that for an indefinite period, no one should travel overseas. The rules of self-isolation remain strict and the financial penalties severe.


The State Government has closed the borders including all aircraft landing. Only necessary supplies and essential personnel will be permitted to enter. This should dramatically reduce the risk of the virus being spread from the overseas source countries to Australia.


The number of reported cases of the virus in WA remains low compared to the National average as stringent controls continue to be imposed.


The Government has recommended that visits to aged care facilities should be limited in duration and number at any one time.


The Government has stated that from 1 May, all Visitors must have had their Influenza Vaccination in order to visit an Aged Care Facility. You are required to provide proof of vaccination and this will be recorded on our database.


We remain confident that all family and friends of our vulnerable residents share this responsibility and desire for the protection of their loved ones to be guaranteed to the maximum extent possible. We are doing everything we can to keep everybody safe and we thank you for your assistance and understanding


Please follow the link to read the "Visitors to Residential Aged Care Facilities Directions" which were issued on 20 March 2020 under WA's emergency public health laws. The Directions set out the circumstances in which visitors can or cannot enter a residential aged care facility.

https://www.wa.gov.au/government/publications/visitors-residential-aged-care-facilities-direction (Reviewed 25 April 2020)



We are committed to keeping you connected


Our efforts to date have been put in place with the priority and specific intent to protect our residents and staff who live and work at Regents Garden.


Preventative measures, which were implemented four weeks ago, at the end of March, to protect residents and staff against the spread of the virus, have proven to be a compassionate, safe and effective approach to safeguard the residents and staff.


We are pleased to report that all Regents Garden homes continue to remain COVID-19 free.


Ultimately, it is totally our responsibility. However, we opted to include family and representatives in the decision making process. We resisted to totally lock-down our residences, against the common practice of many other aged care providers, Regents Garden has continued to allow visits on an assessed needs basis and we value greatly the input and essential role that family plays in the decisions to care and support our residents.


Whilst visiting has been restricted to an assessed need only, residents have continually been engaged and involved with many personal as well as social activities in smaller group, as well as on-line connection to their families and friends.


Regents Garden enabled families of residents who were unwell, or required end-of-life palliative care, to be with their loved ones in their time of need and the feedback from residents has been very positive and appreciative.


We sincerely thank you for understanding and supporting us throughout this difficult time and for trusting us to care for your loved ones.


Considering the very low number of reported COVID-19 community transferred cases currently in Western Australia, from Tuesday 28 April 2020, we can now safely make it possible for families, on a restricted basis, to visit our Aged Care residences with the objective of providing care and support to loved ones.


This decision does not mean we will become complacent and nor should you. While Australia has supressed the virus, we have not eliminated it. There is still imminent risk to the vulnerable community.


Until the National Cabinet decides on the outcomes of restrictions in the coming weeks, the fight against COVID-19 will be ongoing. Following State and Federal Health guidelines, Regents Garden will continue to monitor the latest medical advice to ensure the continued safety of our residents and staff.


We suggest that you continue to follow the Government’s advice, which is ‘If you don’t have to visit, please don’t’. Please continue to remain at home except for essential outings.


You have placed your trust in us to care for your loved ones. We will continue to do everything possible to reduce the risk of infection from COVID-19 entering our residences, while continuing to deliver compassionate, highest quality care to the people we very much care about.


VISITING HOURS AND CONDITIONS AS OF TUESDAY 28TH APRIL 2020


CONDITIONS OF ENTRY


Read and sign a Statutory Declaration to the effect:


  • Have not been overseas or interstate or on a cruise ship in the last 14 days.

  • Have not been in contact with a person or persons who have been a confirmed or suspected case of COVID-19 or Influenza within the past 14 days.

  • Have not been in contact with or caring for someone who is currently unwell.

  • Are not CURRENTLY or WITHIN THE LAST 7 DAYS been unwell or been aware of any of the following symptoms:
    • Fever, night sweats or chills,
    • Cough,
    • Runny nose,
    • Sore or scratchy throat,
    • Shortness of breath.

  • Have had an Influenza Vaccination by 1 May 2020 with evidence provided.

  • Are 16 years or older.

Agree to adhere to the following:


  • Agree to stringent screening upon arrival

  • Permit a temperature check, maximum 37.5 °C

  • Strict hand hygiene practices

  • Alcohol-based hand sanitiser available for use

  • Comply with 1.5m physical distancing

  • Remain in the room of the resident you are visiting

  • Follow any instructions from staff during the visit

VISITING HOURS


9:30am - 11:30am
2:00pm - 5:00pm
BY BOOKING ONLY



  • Only one visit per day, per resident.

  • Maximum of two hours per visit.

  • Maximum of two visitors, per visit

  • In a resident’s room or outside the building.

  • Not in indoor public places including cafes or resident lounges.

  • Visitors 16 years or less are not permitted.

NEW ADMISSIONS TO OUR RESIDENCES

Because of our responsibility to provide ongoing residential and respite care to our Community, we will CONTINUE TO EFFECT ADMISSIONS OF NEW PERMANENT OR RESPITE RESIDENTS as well as the discharge/transfer of residents. Our necessary visitation restrictions will not be significantly affect this process.


FACILITY INSPECTION TOUR

We welcome you to make an appointment for our Facility Inspection Tour at any of our residences. This process may have to be adjusted to include only those areas considered necessary to explain the services and amenities being offered at our residence. It will, however, be necessary to consider the following as part of that process: All Visitors and Prospective Residents will need to be screened to ensure they do not present any risk to our existing residents or our staff.


RESIDENT LEAVE FROM THE FACILITY

A resident may only leave their Facility to attend essential medical appointments (hospital, doctor, necessary test) on a basis to be approved or otherwise as approved by the Facility Manager. We STRONGLY RECOMMEND THAT SOCIAL VISITS ARE POSTPONED given the unknown inherent risk. Be assured that the strict Infection Control Protocols being imposed are applied equally to our Facility staff as directed by the WA Department of Health.


MAKE AN APPOINTMENT

To assist us with compliance of the Public Health Act 2016 (WA) Visitors to Residential Aged Care Facilities Directions https://www.wa.gov.au/government/publications/visitors-residential-aged-care-facilities-directions please use the online booking system below:


Please use the booking form below to secure a visit with your loved one. We are committed to keeping you connected.

  • Please note that there can only be a single booking per resident per day (maximum of 2 people may visit at the same time)
  • Booking periods can be accessed every Monday morning.
  • For further inquiries please email or phone respective facilities.
  • If you have any questions relating to COVID-19, please contact the dedicated email questions@regentsgarden.com.au


















Please click here to make amendments or cancel your existing booking.





We continue to closely monitor the Department of Health website for aged care-specific updates:


We also monitor the Western Australia Department of Health website for regular updates on State cases and local resources:


Contact Us

WORLD CLASS 
AGED CARE FACILITIES & RETIREMENT VILLAGES IN PERTH, WA