THE ROLE OF A RESIDENT CONCIERGE IN PREMIUM RESIDENTIAL AGED CARE

For families comparing residential aged care, the day-to-day experience is an important part of the decision. Alongside clinical care, families may want to understand how a residence supports personal preferences, lifestyle, dining, wellbeing and social activities.

In a premium residential setting, personalised lifestyle support can help residents maintain routines and interests that are important to them. The specific services and arrangements available will vary between residences, so families should ask each provider how personal preferences, lifestyle activities and hospitality are incorporated into daily life.

This can be particularly important when moving into residential aged care. Understanding what support is available can help families compare residences based on both care requirements and the lifestyle experience they offer.

WHAT PERSONALISED LIFESTYLE SUPPORT CAN INVOLVE

Regents Garden provides residential aged care in Perth, with a focus that includes personal and clinical care, 5-star dining, wellness and activities.

The exact responsibilities of staff and the services available will depend on the residence and the individual resident's needs. Families considering a residence should ask how lifestyle preferences and day-to-day requests are supported.

Supporting Daily Preferences

Personal preferences and routines can be discussed with the residence as part of planning support.

This may include discussing preferred routines, interests, dining preferences and participation in activities. The aim is to understand the individual rather than assuming that every resident has the same needs or expectations.

Families can ask how the residence accommodates personal routines and which staff members are responsible for coordinating lifestyle-related requests.

Social and Lifestyle Activities

Activities can provide opportunities for residents to maintain existing interests and develop new ones.

When comparing residences, ask what activities are currently available and whether residents can suggest or participate in activities based on their interests.

The range of activities will vary between residences and may change over time.

Dining and Hospitality

Dining is another area families may wish to consider when comparing residential aged care.

Regents Garden provides 5-star dining as part of its residential aged care offering. Families can ask the preferred residence about its dining arrangements, available choices and how individual preferences are considered.

Rather than assuming that every residence provides the same hospitality services, ask what is included and which arrangements may be available to individual residents.

CARE, LIFESTYLE AND HOSPITALITY SUPPORT

Care, lifestyle and hospitality support are delivered by different teams and may involve different responsibilities.

Clinical questions should be directed to the appropriate care team, while lifestyle and hospitality questions can be discussed with the relevant staff at the residence.

Families should ask:

• Who coordinates clinical questions?
• Who should residents speak with about lifestyle preferences?
• Who is the main contact for family communication?
• How are personal routines incorporated into support planning?
• What lifestyle and hospitality services are available?

Understanding these responsibilities can help families know who to contact and what support they can expect.

SUPPORTING FAMILY CONNECTIONS

Family involvement remains an important consideration when choosing a residential aged care environment.

When comparing residences, families can ask how visits, communication and participation in activities are managed. The arrangements available will depend on the residence and its policies.

Families may also wish to ask about:

• Visiting arrangements
• Available communal and private spaces
• Family communication
• Activities involving residents and visitors
• How personal preferences are incorporated into daily planning

These questions can help families understand how the residence supports connections between residents and the people who are important to them.

FINANCIAL TRANSPARENCY AND AGED CARE FEES

Aged-care fees and accommodation arrangements depend on individual circumstances and current government rules.

Families should obtain a written explanation of the fees and charges that apply to their circumstances before making a decision. The residence can explain its applicable fees and accommodation arrangements, while an independent financial adviser can provide advice about the financial implications of individual choices.

Do not assume that a particular lifestyle or hospitality service is covered by a specific government funding arrangement or fee. Ask the residence to confirm what is included in the applicable agreement.

For more information about the costs and payment arrangements associated with a particular residence, families can review Regents Garden's fees and charges information and request clarification directly from the residence.

MAINTAINING PERSONAL CHOICE

Personal preferences and routines can be discussed with the residence as part of planning support.

Families can ask how residents are supported in maintaining preferred routines and whether there are opportunities to continue existing interests.

Personal Routines

Residents may have established routines that are important to them. When considering a residence, ask how the provider approaches individual routines and how preferences are documented and communicated to relevant staff.

Hobbies and Interests

Residents may also wish to continue hobbies or interests after moving into residential aged care.

Ask the residence what activities are available and whether residents can participate in activities that reflect their interests.

Lifestyle Activities

Regents Garden provides lifestyle activities as part of its residential aged care offering. Families can review the available Regents Garden lifestyle activities and ask the residence for current information about activities and participation.

The activities available to residents may vary according to the residence, individual circumstances and current programme.

WHAT TO ASK WHEN COMPARING PREMIUM AGED CARE

Families can use the following questions when comparing residential aged care options:

• What personal and clinical care is provided?
• How are individual routines and preferences discussed?
• What dining options are available?
• What wellness services are offered?
• Which activities are currently available?
• Who coordinates lifestyle-related questions?
• Who should families contact about clinical matters?
• What communication arrangements are available for families?
• What fees and accommodation costs apply?
• Which services are included in the resident agreement?
• Which services may involve additional costs?
• What information should be reviewed before making a decision?

Asking these questions can provide a clearer picture of the care, lifestyle and hospitality experience available at each residence.

REGENTS GARDEN RESIDENCES IN PERTH

Regents Garden currently has aged care residences in:

• Bateman
• Lake Joondalup
• Booragoon
• Aubin Grove
• Scarborough

The residences provide personal and clinical care alongside services including 5-star dining, wellness and activities.

Families should speak with the preferred residence directly to confirm its current services, availability, fees and arrangements.

CONCLUSION

Personalised lifestyle support is an important consideration when comparing residential aged care. Alongside clinical care, families may want to understand how a residence approaches personal preferences, dining, wellness, activities and family communication.

Rather than assuming that every premium residence provides the same services or staff roles, ask the residence to explain how these areas are managed and what is included in the resident agreement.

Regents Garden provides residential aged care across five Perth locations, with services including personal and clinical care, 5-star dining, wellness and activities.

Families considering residential aged care can contact Regents Garden to discuss their requirements and arrange further information about the residences and services available.